I received a garment with a quality problem or a small defect, what can I do?Updated a year ago
Our priority is to offer you quality items that you can use for many years to come. We take very seriously the quality control of our products, of all the materials they are made of and of all stages of the production process. Even so, individual incidents may occur exceptionally.
If you have received a product with a quality problem or a small defect, you can request a replacement by writing to us at [email protected]. We will need you to send us a photo to be checked by our Quality Department. Once checked, we will arrange for the defective product to be picked up and a new one will be sent to you.
If the item in question is not available we will proceed to refund the item and find a way to compensate you for the inconvenience caused.