Returns, exchanges and refunds
How can I return an item from an online order?
You have 30 calendar days from the purchase of your order to make a return. *Orders placed from November 20th, 2025 onward will have an extended return period: until January 21st, 2026 for shipments within Spain, and until January 9th, 2026 for the r
Can I make a size exchange?
We believe that every purchase should be made with care, considering its environmental impact. As part of this commitment, we’ve decided not to offer product exchanges. But we want to help you get it right from the start. We embrace the diversity of
What products can I return?
You can return all items, except underwear due to hygienic reasons.Our swimsuits do not have a hygiene seal, so we would appreciate it if you try them on over your underwear. In the event that they are returned with some type of stain, they will not
How and when will I receive my refund?
Once we receive your return, we will proceed with the refund in the same payment method you used at the time of purchase and will notify you by email. If you paid with a gift card, the refund amount will be credited back to the gift card you used at
Can I track my return?
You can find the tracking number on the return label that we have sent you to print and attach to the package.With this number, you will be able to track your return from the shipping company's website. If you cannot find the tracking number on the r
How can I return an item purchased at one of your phsysical stores?
You can return an item purchased in one of our shops directly to any of them within a maximum period of 30 calendar days from the day of purchase, presenting the sales receipt. *Orders placed from November 20th, 2025 onward will have an extended retu