We ship to the following countries:. AMERICA: Argentina, Canada, Chile, United States and Mexico. ASIA: China, South Korea, Hong Kong, Japan, Singapore, Thailand, Taiwan, Turkey and Israel. EUROPE: Andorra, Austria, Belarus, Belgium, Croatia, Cyprus,
Service point deliveryYou will be able to pick up your order at the time that suits you best, while reducing the carbon footprint of transportation. Select the option "Service point delivery" and you will be able to choose on a map the pick up point
Of course!We can ship your order to a Correos Express or UPS collection point, depending on the country of destination. Select the delivery method "Service point delivery". After checkout, you will be able to choose on a map the location that suits y
Delivery times are estimates and vary depending on the destination country. You can check estimated delivery times by country, as well as shipping costs, HERE. Please note that deliveries are made on business days only and that during high order and
We ship orders Monday through Friday, except national holidays, from our warehouse in Barcelona, Spain. Orders placed before 9:00 are often shipped the same day.Orders placed after 9:00 are usually dispatched the next business day.
You can track your order in Track and manage my orders, with the email used for the purchase. Once your order is placed, you receive the order confirmation email with your order number.Once your order is shipped, we send you a shipment confirmation e
If once the order is placed you need to change the delivery address, please write us as soon as possible to [email protected] and we will try to change it.However, if the order has already left our warehouse and is already in the hands of the carri
We send our products in cardboard boxes and envelopes made of recycled kraft paper with FSC certificate, vegetable glue and biodegradable water-based ink. The envelopes are reusable thanks to their two closures, so that the customer can reuse them in
If when tracking your order you see that the status has not changed in several days (at least 5 working days) or that the shipment appears as delivered but you have not received it, please write to [email protected] and we will try to resolve the i
If you have changed your mind and no longer want your order you can request cancellation to [email protected] and we will check if it is possible to do so. Please note that if your order has already left our warehouse and has been shipped we will n
If you have received your order and one of the items you purchased is missing, please contact us at [email protected] indicating your order number and the missing item. After making the corresponding verifications with our logistic operator and wit
If you have received the wrong product please write to us at [email protected] indicating your order details and the items and we will sort it out urgently. We will arrange for the wrong product to be picked up and send you the correct product. If
Our priority is to offer you quality items that you can use for many years to come. We take very seriously the quality control of our products, of all the materials they are made of and of all stages of the production process. Even so, individual inc